FAQs
Preguntas Frecuentes
Los envíos dentro del Gran Área Metropolitana (GAM) de Costa Rica suelen tardar entre 1 y 3 días hábiles. Para el resto del país, el tiempo estimado es de 3 a 5 días hábiles.
Aceptamos pagos por SINPE Móvil, transferencia bancaria, tarjetas de crédito y débito, así como pagos en efectivo al recoger el pedido (solo en zonas habilitadas)
Sí, puedes solicitar cambios o devoluciones dentro de los primeros 7 días naturales después de recibir tu producto, siempre y cuando esté en perfectas condiciones y con su empaque original.
Sí, ofrecemos envío gratis en compras superiores a ¢25,000 dentro del GAM. También puedes ganar envío gratis participando en nuestras promociones.
Una vez que completes tu compra, recibirás un correo electrónico de confirmación con los detalles de tu pedido. También puedes escribirnos por WhatsApp para dar seguimiento.
Ordering & Payment
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
After sales
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Refund
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.